Are all your products natural?
Yes, our products are 100% natural. All of our ingredients are botanical extracts, and there are no sulfates, parabens, phthalates, silicones, PEGS, synthetic dyes or fragrances in our products.
Do you test on animals?
No. We do, however, test the products constantly on ourselves! This way, we are certain that the products we put out on our store reflect the best ingredients and formulation processes and indeed, the best of our efforts.
What is the shelf life of your products?
The shelf life for an unopened product is 12 months, since we do not use synthetic chemical preservatives. However, we strongly recommend that the product be used within 3-6 months of opening.
The life and efficacy of the product is helped by storing it in a cool, dry place away from sunlight.
My product has changed in color. Is this still ok to use?
Natural products can occasionally change in color, as the oils and extracts within are exposed to air, temperature changes and light. Slight changes in color are ok. However, if the product has a bad odor or has turned a deep yellow, it is best discarded.
To avoid rapid degradation of product, please store the product in a cool, dry place away from sunlight.
Do you recommend a regimen with your products?
While any of our products can stand on their own and be easily integrated into any skincare routine, we recommend the following routine for balanced, healthy and radiant skin.
Purify with our Deeply Cleansing Milk (COMING SOON): Put 3-4 pumps of product on your hands. Using circular motions, massage gently onto a wet face for about 10-15 seconds. Avoid getting product into the eyes. Rinse thoroughly with warm water.
Reveal radiant skin with our Radiance Boosting Serum (NOW AVAILABLE): Squeeze out a pea-sized amount of the serum onto fingertips. Apply all over face using circular and upward sweeping motions. Avoid the eye area.
Balance with our Soothing Moisturizer (COMING SOON)
Repeat this regimen twice daily, in the morning and at night before bedtime.
Are your products safe to use around the eye?
We would recommend making sure none of the products get into the eye. Please flush out with water if this does happen.
The cleanser is formulated for use all over the face, including the eye area. We would not recommend that the serum or moisturizer be used around the eye area.
We are currently in the process of developing products for the eye area and hope to introduce these to you, very soon!
Are your products gluten-free?
Yes, our products are gluten free.
Are your products nut-free?
Yes, our products are nut-free, except where noted.
Are your products fragrance-free?
Our products do not use any artificial fragrances. However, each product does have a unique fragrance developed from blends of essential oils.
How do you know that all your ingredients are safe?
We research our ingredients in-depth before we even begin experimenting with them. Through our research we check papers published in peer-reviewed journals, cross-reference ingredients with the Environmental Working Group’s database (http://www.ewg.org/skindeep) and work with our suppliers to ensure that there is no clinical data that suggest the ingredients could be toxic or harmful.
Can pregnant or breast-feeding women use your products?
All our products use natural ingredients. However, it is always advisable to perform a skin patch test for personal allergic reactions. Please look at the individual product pages for detailed ingredient information.
Is your packaging recyclable?
Yes, our packaging is recyclable. At Poéthique, we celebrate all that nature provides. In return, it is an integral part of our philosophy to honor our planet. We aim to do this by having as minimal an impact as possible on the environment, the ecosystem that provides our ingredients and by limiting any waste our products generate.
Our glass containers for the serum and moisturizer are 100% recyclable. Glass is a better choice from a sustainability perspective as it can be recycled continuously.
The cleanser container is made of recyclable plastic #1 (PETE), which is one of the most common and highly recycled resins and most curbside programs will accept this plastic in bottle form. We are however, in the process of evaluating glass containers for the cleanser, which will lead us further along the path of sustainability, but without impacting our product cost significantly.
What is 1% for the Planet and why do you support them?
1% for the Planet is a non-profit organization with a mission to build, support and activate an alliance of businesses financially committed to creating a healthy planet. Through our partnership with 1% for the Planet, we have pledged to donate 1% of our annual sales to non-profits that support sustainable initiatives around the globe. For more information on 1% for the Planet, please visit www.onepercentfortheplanet.org