Shipping, Returns & Exchanges
Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
If Customs charges occur please note that you are 100% responsible for the fees. We are not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is out of our control.
If you experience any issues with your order (order not received, order is not what you were expecting, etc.) PLEASE contact us so that we can try to make it right. We want you to be satisfied with our products and will always try our hardest to resolve any concerns you may have.
Please keep in mind that the products you are buying are all natural, including the preservatives, so they tend to have slight variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
REFUNDS & EXCHANGES
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or store credit under certain circumstances. Please send us an email at email@example.com with any concerns about your purchase so we can resolve any issues.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that Poéthique is not responsible for any additional shipping costs for returns & exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Poéthique.
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.